If your business Barion Wallet has been suspended and you have not yet completed video identification, you have probably reached the specified balance or transfer limits. In this case, you cannot initiate any transactions. In other words, you cannot make payments through the Barion Smart Gateway using your bank card or Barion balance, pay for parking through Barion, top up your Barion Wallet using a bank card, send money, or initiate bank transfers. To have the suspension lifted, you must complete our identity verification process.

Card acceptance at your Shop through the Barion Smart Gateway continues to operate even if your account is suspended. So, if you have a Barion Shop, you will continue to receive payments from purchases made in your webshop.

If you have already completed the video identification process but your Wallet is suspended, check the Customer Service menu to see whether you have received any notification regarding the suspension. If you cannot find any information there, please contact us at hello@barion.com.